What does your Environment say about YOU?

As leaders and managers we are required to create an environment that engages those who work with us, but what does that look like?

Our environment says a lot about who we are and if our environment does not engage us as managers and leaders what chance does it have of engaging others’? Our teams, our followers, watch our every move and will notice when we are not engaged so, at the very least, our environment should engage us fully.

My intention in this article is simply to raise your awareness and if you choose to take action, then that is an added bonus.

The environment we live in is often overlooked and taken for granted and yet it has a significant impact on us and how we are.

I have decided to take a slightly broader look at environment in the hope that it will encourage you to look at your own and identify what works, what doesn’t and, what you can to get the results you want, which will hopefully create one which engages your team.

What makes up your environment?

The obvious things to think about and where most people start, is the physical ‘stuff’, your desk, your office, your car etc. However, your environment goes beyond this. All of the following are elements for you to consider:

·       Relationships

·       Network

·       You – physically, emotionally and mentally

Your environment is a reflection of who you are and therefore anything and everything in your environment has an impact on you.

So, if you are not getting the results that you want one approach is to look at your environment and figure out what isn’t working, what does not fit with your aspirations. Anything that is draining your energy or having you ‘power through’ things to get things done is not having you operate at your most effective. Put another way; things, people, places and ideas all have an energy that impacts on you.

Things – what physical things are having a negative impact. This may simply be the way your desk is organised, your filing system (both physically and on your computer), the way you have your computer set up or other technology and how you are using your time.

People – What relationships are working and which are not? What can you do to improve these? Are you utilising your network effectively to get the results you want? Do you need to develop your network further? Who is supporting you? Who is not supporting you, or draining you? You may need to let these people go.

Places – This can be where your office space is located, where you work, where you live, where you spend your free time. Which energise you? Which drain you? Which ones help you be you? What can you change? What can you adapt?

Ideas – This area is about you. What’s going on in your head? Are you limiting yourself? What assumptions are you making about you and others? Are these helpful? What internal dialogue do you need to change to be more positive? What music do you listen to? What TV programmes do you watch? What do you eat?

Most people I know look externally when in fact by looking internally you can have a bigger impact. I know one person who conducted a review and discovered that changing the music they were listening to on the way to wprk significantly changed their mood when at work!!

What are you tolerating? What is draining your energy? Start with one thing – it may mean creating a new habit and it may impact on other areas. Wherever you choose to start, be committed and if you can’t be, maybe you need to start somewhere else – the place that’s stopping you from taking action. Don’t’ worry if the action is imperfect. Any action is better than no action at all!

 

"Out with everything you don't need - the junk, clutter, hang-ups and hurts - and in with the fresh, fantastic, unencumbered life you've always wanted."

Oprah 

Dragon Slaying

My last blog topic was transition and I said that letting go was the most difficult step for most people to take. I often get asked why this is, or how we can make it easier. There is no easy answer to this as we are all unique. Given that, I thought I’d give you some areas on which to reflect and explore for yourself so you can see what might work for you in your quest

Our Habits

As human beings we all have habits, practices, ways of doing things that are comfortable to us, and many are unconscious. Therefore, when it comes to doing something different we have to change something we have been comfortable with and done with ease for some time. This may be a way of thinking as well as a way of acting.

We are programmed to manage change within acceptable boundaries, which is how are able to adapt to many situations. However, when we step out of this ‘comfort zone’ we very quickly revert back to our known state of equilibrium - homeostasis. We hang on to the old to stay safe.

Doing something new, or thinking in a new way takes effort or conscious thought and will be slower than how we normally operate. So, to expand our comfort zone and create new ‘habits’ we need to be prepared to practice the new imperfectly and let go of the old

How to slay your dragons

All hero’s have to ‘slay the dragon’ and in today’s world these dragons tend to be our own fears. Fears of success, failure, looking stupid, or standing out from the crowd, to name but a few. So ‘letting go’ is often about facing our fears and the door to growth, being better, being stronger.

An approach is to decide what no longer serves you and take action. Think of it as work in your garden; where is the dead wood that needs pruning for new growth to emerge? What no longer serves you could be beliefs, possessions, people, systems or processes; so what do you need to lose/say goodbye to, to allow something new to emerge? 

Being your own Hero

Having decided what this is you can be your own hero and experiment in applying these practices to master letting go.

1.    Courage - to move forward, to even dare to face uncertainty. Not knowing what may confront you takes courage; and may be a fear in its own right!! Simply committing to something means you let go of other options, so committing to moving – in any direction, means you let go of maintaining the status quo or going backwards.

2.    Humility – to be prepared to be humble and be vulnerable and give up some of your ego. To be prepared to learn form those around you and your own personal experience. Be prepared to be imperfect and adjust as you move forward, recognising the path may not be linear and there may be several twists and turns before you reach your destination.

3.    Discipline – to commit to what you have agreed. This may be as simple as staying focussed on where you’re heading, or saying no to any temptations to revert back to how things were. It may be practicing new things e.g. if you want to get fit you will normally take on some form of exercise. Be clear about how often you are going to practice is it once a week, several times a week, every day or several times a day. Notice the results your getting and whether they are taking you towards your goal. If they are not, what do you need to adjust to get the results you want? Be prepared for setbacks

The thing to remember in all of this is to approach it one step at a time, one day at a time. No sustainable change happens overnight and having the right support around will help, particularly in those moments when you’re feeling vulnerable or giving up.

 "You gain strength, courage, and confidence with every experience in which you look fear in the face. You must do the thing which you think you cannot."

Eleanor Roosevelt

Managing Transitions

We are all faced with change in our lives and sometimes these changes such as; redundancy, relationship break ups, death are not of our own making. However, changes, or transitions, are a fact of life and often unexpected. We cope, if we are really lucky we do more than that and navigate ourselves, and our environment, through these transitions very well.

I have used the term transition rather than change as these situations often involves moving from a place, role, state to another which is different in some way. It also involves a psychological reorientation within each of us as we react to what is going on externally.

• What if we were in a place where we could manage these changes more knowingly? 
• What if we could navigate them with a sense of ease and less anxiety? 
• What if we felt we were more in control? 

We are all different with our own traits and experiences to build on and whilst I don’t have a magic pill to help you all, what I aim to do is lay out some basic steps for you to play with and hopefully enable you to begin to master these transitions.

For me, there are three key stages to go through and any one of these can be the starting point:

   Your Vision/Goal

What is it you want? Where are you heading? Being really clear about where you are going can give you that sense of direction to begin to navigate through any transition and that you are in control. You can only be in control if it’s something you want and not what someone else thinks you should have. This is an important point as we often go through life striving for something we think we ought to have because x (Father, Mother, Partner, Boss) said so.

The other important element here is; is it worth going for? Is it compelling enough for you? Are you motivated by it? If you’re not it’s either not something you want or you haven’t been ambitious enough around what you really want.

   Letting Go

This is where I think most people struggle. In transition there is always something you need to let go of. In relationships this is often another person, in redundancy this is often the role and or status and in organisational change it may be your team, your boss, responsibilities to name just a few. In all of these there will also be some form of emotion(s) to also let go of and this is often the toughest thing to process.

What most people do is look for the new thing that will replace what we are losing first, whatever that may be. However the real trick is to let go first. Think of a trapeze artist flying through the air, they have to let go of the 1^st trapeze to be able to grab the 2^nd they cannot hold onto both. This is what is really scary as we don’t always know what that new thing is; so what we have to become really good at is not knowing.  Being ‘in the gap’ with nothing to hold on to and no hints of choices or possibilities can be disorientating and likely to cause worry, doubt and anxiety. Yet the thing to do is relax, be patient, believe in yourself and be open and available to what comes your way.

   Dealing with Challenges

In any transition there are always challenges. These might be internal challenges for you e.g. how to manage your own emotions, dealing with overwhelm of too many choices or ideas; or external challenges such as other peoples emotions or financial challenges. Sometimes it’s a challenge that initiates the transition. In handling challenges it’s useful to assess how you personally deal with challenges. Do you resist them or do you respond to them? 

If you tend to resist which of the following do you do; do you freeze and become immobile not quite knowing what to do or which way to go? Do you fight the challenge, hitting it head on to get it out of the way and expand a lot of energy in the process? Or, do you run away from it or avoid it in the hope that it will go away? None of these are resourceful approaches as you are not actually facing the challenge in a way that ensures it’s resolved. A useful approach is to get curious about what you can learn about yourself in the process of responding to the challenge. In evitably this learning will help you move forward and become better equipped in dealing with future similar situations. This may sound simple but it isn’t always easy as challenges often require us to face some of our fears and requires courage and a degree of objectivity about your own capability and the challenge itself.

As I stated earlier, any of these stages can be the starting point and the only thing you can control is yourself. So, become a master at leading yourself, not just in transitions but everyday. The more you practice the better you’ll become at managing these transitions.

If you haven’t yet got a vision for you life and what you want then now may be a good time to do that, so that when you are faced with a challenge or transition you can be clearer about some of the choices you can make to achieve it.

"It may be that when we no longer know what to do, we have

come to our real work, and then we no longer know which way to

go, we have begun our real journey."

 Wendell Berry 

Time Management for the 21st Century

We’re mortal, our time is limited and there are endless distractions from our true purpose, this is as true now as ever before. On top of this the 21st century offers some new challenges to people interested in what has become known as time management. Distraction is now technologically enhanced, the pace of life has speeded up and more choice than ever does not set us free.

First, let’s clear something up - “time management” is not time management. You, me and the Queen all have 24 hours a day and this can’t be changed, so what then is “managed”?

Energy Management and Perspective

The limited resource is not so much time but how much energy we have to do what we need to do. This is not some magic and abstract notion of “energy” but one dictated by our physical, social and spiritual health. Physically we need to  exercise and rest, eat well and not take-on too many toxins (including caffeine and alcohol), socially we need play, touch and support and spiritually we need to stay connected to the bigger purpose of what we are doing and who we are serving. If this last one sounds irrelevant think of the Mandela or Gandhi’s of this world - they did not have a problem getting up early for their work. Breaking projects down into small enough actionable items to avoid procrastination is also vital. To “feel like” doing things we have to know what the concrete next steps are.

Attention Management

We live in attention and intention deficit times and having trained these things - though meditation for example - is a huge help. The environment we are in, and create online is also responsible for the amount of distraction we have. Is the internet always on? Does every new e-mail “pop-up” and make a sound? Where are you icons placed? This is how we set-up our “choice architecture” making some decisions - e.g. to go on Facebook or not - easier or harder. Addiction and self-honesty is an issue here too as people fool themselves they need to check their e-nail 50 times a day for example, but really they are just “scratching an itch”.

Forgetting and Reminders

One of the great benefits of the modern age is that we can set intrusive electronic inputs (e.g. I phone alarms or Outlook) to remind us to do something. Assume you will forget everything and outsource your memory into trusted systems.

Commitment Management

You are as busy as what you have said yes to. When I work with people with “time management” issues and get to know them I inevitably find the problem is that they have a embodied and socially conditioned tendency to undermine themselves and this is the route of the problem. Commonly they find it hard to say no or ask for help for example so they are overwhelmed and all the lists and cool apps won’t help. Time management is really the art of self leadership and impeccable coordination with others.

On Systems, Flow and Personality

A lot of time management in the past has focused on rigid systems and planning and can not respond to either the ever changing nature of modern work of the reality of the organic, spontaneous human being. Whatever system you use - and I recommend having some kind of system - it must take these two factors into account. If you are able to work with what is most alive in you a lot can be accomplished in a short space of time. There are also personality differences here (e.g. “J” and “P” on MBTI) and half the population need more structure and the other half sometimes need less. It’s all about balance.

Tips for 21st Century “Time Management”

So given the above what can we do?

-  Take care of the basics of well-being - you can’t cheat this fundamental system

-  Stay inspired by keeping the big picture of what you are doing to mind and heart and break things down to make them easily doable

-  Manage your “choice architecture” on your computer - e.g. removing the “red blob of doom” on Outlook which says how many e-nail you have (and invites you to keep checking them rather than doing this in more efficient batches).

-  Meditate to train your attention

-  Set electronic reminder nudges

-  Watch what commitments you make and be impeccable with your word

-  Have a system AND go with the flow

  

Mark Walsh leads business training providers Integration Training - based in Brighton, London and Birmingham UK. Specialising in working with emotions, the body and spirituality at work they help organisations get more done without going insane (stress and time management), coordinate action more effectively (team building and communication training) and help leaders build impact, influence and presence (leadership training). Clients include Unilever, The Sierra Leonian Army and the University of Sussex. He is the most followed trainer on Twitter and Youtube and has the Google no.2 ranked management training blog. Offline, Mark dances, meditates and practices martial arts. His ambition is to help make it OK to be a human being at work.

Are you having the Impact you want?

The aim of this blog is to help you understand what we mean by impact. Hopefully, by keeping it simple, you’ll get some hints and tips on how to be more impactful yourself.

I have had several conversations recently on leading with impact or personal impact either with coaching clients, developing a personal impact workshop with colleagues or in designing a leading with impact event. What I have learned is it is difficult for people to describe and define and therefore less easy to determine what action to take.

My definition of personal impact is ‘The ability to command your audience, aligning your physiology and emotions to create the impact you intend.’ If you are able to do this it will automatically affect the tone of voice you use.

Why Physiology and Emotions?

I often refer to the Mehrabian model on the impact of communication where 55% of what we communicate is through our physiology. This can be anything from facial expression, the way you stand or sit and breathing. It’s not about size, height or physical beauty. 38% of what we communicate is through tone of voice, which includes volume, timbre, speed, rhythm and the energy behind it.

Both tone and physiology are affected by our emotions. If you are fearful, happy, stressed it will show in both and people unconsciously read these. This leaves 7% of the impact in the words you use. It’s important to recognise that all 3 elements are significant and have to be aligned. Saying you are happy when your voice tone and body are clearly saying something different gives an incongruous message. You can bet that most people get that you are not happy.

So how do you ‘do’ impact?

It’s easier said than done as whatever we do has an impact the question is, is it the impact you want to create? Being laid back is great if that is the impact you want to create. It’s not so good if you want people to listen to your message and remember it. It starts the moment you enter the room! Here are some simple steps you can begin to practice.

1. Ask yourself – what is my intention in the meeting? What result do I want? What atmosphere do I want to create? Having got clarity on this;

2. Ask yourself – how do I need to be to create/deliver this? What do I need to embody? Visualise how you will be walking into the room and interacting with others

3. As you do this go through a basic centring practice:

a. Stand with your feet hip width apart, balanced equally on each foot with your knees relaxed.

b. Lift your rib cage slightly and relax your shoulders so you stand tall yet relaxed.

c. Lift you head a look straight ahead, relaxing your jaw in the process.

d. Now, if your breath hasn’t already shifted breath into your abdomen.

4. Notice the shift in your body and your breath and the energy you need to create and project.

5. If possible practice how you need to be.

After the event reflect:

1. Did you create the impact you wanted?

2. If yes what did you learn that you can repeat or do more of?

3. If not what did you notice about how you were? When did you ‘lose it?’

4. What do you need to practice to do better next time?

5. If possible get feedback.

Practice

As with all new skills and behaviours it will take lots of practice before it comes naturally, is unconscious and truly embodied The more you practice the more flexible and more self aware you become Don’t wait for the main event. Find opportunities outside of work where it’s not so important. If it doesn’t work view it as an opportunity to learn and adjust.

If you want to explore more and invest in some development then look at the strozzi institute who run courses through Roffey Park in the U.K

‘Be who you are in every situation.’

Michael Johnson

Balancing Chaos and Order

How many of you are currently in the middle of some form of organisational change? Maybe a reorganisation due to some cost cutting, developing a new team to take on a new product or market or changing the way you operate to be more competitive, or in the process of merging two organisations?

Change is constant, and yes I know you have heard that many times before but let me ask you this question. How good are you at managing it? Have you actually learned from your past experiences and are actively putting those learnings’ into practice? Are you taking some time to think about what is required and taking people with you? Are you actually managing the change or allowing it to manage you?

Managing the equilibrium between chaos and order is a fine balance when in the midst of change. My experience is that most organisations want order rather than chaos, when sometimes a little more chaos may bring about a quicker and better result. I am not advocating that chaos is the way to go, but just maybe we hold on too tight to controlling everything.

So how can you keep your feet in both camps and make steps forward rather than be frozen by what seems like an overwhelming challenge.

Well the first thing you need to do is STOP! Take some time for reflection either as an individual or as a team. Working at top speed isn’t always productive. Mistakes can easily be made and aren’t often spotted. When they are spotted a level of rework is often required which may actually take longer than it would have if we had just gone a little slower in the first place.

The second thing to do is BREATH. Taking time out for a ‘pit stop’ gives you the opportunity to step back and really think about where you are heading and actually take a breath. Are you on track? Are you taking people with you? Where do you really need to put your efforts for the optimum impact? Take a long deep breath and review where you are. Lift your head up and check that you are heading in the right direction. Have you got the right balance of control, or are you holding on too tight?

And the third thing to do is move forward taking small steps. In doing so be clear about what it is you are committing to internally and externally. That is what are you personally committing to and what are you asking others to commit too. As you move forward also consider what it is you and/or your organisation needs to stop doing or ‘let go’ of to create the change. All too often I see people continue to do the same and then add to it rather than rethink what they need that is different. In moving forward be comfortable ‘not knowing’ what may be ahead. This way you will be more open to what opportunities may transpire.

This may sound simple and indeed it is, however putting into practice isn’t always easy. So what practice can you put into place that can make you even better at managing/coping with the mass of change that is around? It may be something personal you can do or something with the team. Choose one thing and start practicing it either weekly or daily and review your progress. Find what works and do more of it.

"Do not wait; the time will never be 'just right.' Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along."

George Herbert

New Year - New Horizons

We are already into the second week of 2011 and I’m wondering how many of you set New Year resolutions? If you did, how many of you have broken them already and decided to give up?! To be resolute is to be determined, bold, not vacillating or shrinking – yet I wonder how many of us really understand this when making a New Year Resolution. Instead entering into it out of ‘tradition’. If you really want to set goals/targets for the year that work – read on.

I was one of those people who would make one or several New Year resolutions and rarely would they last the year. However, I have come across a couple of processes over recent years that have had more meaning for me and really helped me think about what I want from the year ahead. They have become a bit of a ritual for me between Christmas and New Year and more often than not I stick with them. What I've learned from putting this ritual into practice is that INTENTION is extremely powerful. Resolutions are fine, but they are often motivated by what you should do and therefore remain in our heads as just that. So the key to making this work is to have a very clear intention of making them happen.

Other critical elements to making these work and achieve what you set out to do are:

CLARITY: Be really clear about what it is that you want to the point where you get a very clear picture in your own mind as to what it looks like and how it will feel to have it. When you are unclear it’s hard to create the outcomes you desire. This does not mean you need to know the how of getting it. So the clarity of your intention is the first step.

CONGRUENCE: Another way of looking at this is to be truly authentic to who you are. This means doing it because it’s what you want not what someone else thinks you should be doing, or because everyone else seems to be doing it.

COMMITMENT: This is about pledging or promising to yourself to take action to get what you want. This is not about planning out every detail. This often leads to frustration and people giving up before they have even begun. It is about taking the first steps and then to keep going, being open to opportunities that come your way. If you have the clarity of your intention and it’s congruent for you you are more likely to commit to action around it.

So having set the scene let me give you an overview of the two processes.

Your Best Year Ever

I first came across this through the Performance Partnership.

1. Identify the areas of your life that you want to set goals for e.g. career, family, health and fitness.

2. Write some SMART objectives against these. It’s important here to ensure they are written as if you already have them and are simple and as specific as they need to be for you. Give some real thought to what it is you want and once you have written your goal review it and ask yourself are they clear to me, do I know what it will look and feel like to have this? Is it congruent with who I am? Am I really committed to achieving this?

3. Apply the creating your future process® to put them into your future.

Word of the Year

This process comes from Christine Kane.

1. Identify the word (or words) that you are choosing for the coming year. Choose a word that has real meaning for you e.g. Creativity, Pioneer, Courage. Be clear about how you need to be in ‘living’ this word and how you will embody it.

2. What old patterns or unhelpful beliefs have you been living that have stopped you from ‘living’ this word. Identify what triggers these and what you want to do/be instead.

3. List at least 5 goals you’d like to accomplish based on this word.

With both of these processes this is simply the start, remembering that once established you have to take action so be clear about what the first step is. If you find you are not taking action, or lapsing into old behaviours ask yourself what you need to do to get back on track. I find this a much better approach than beating yourself up over it.

At the end of the year review your success and learn what it is about you that allowed you to achieve it. Recognizing this will allow you to build on whatever it is and be even more successful the following year.

So Good Luck! I trust you will get all you set out to achieve in 2011.

"It had long since come to my attention that people of accomplishment rarely sat back and let things happen to them. They went out and happened to things."

Leonardo da Vinci